Account issues

• 

  markanthonypg2gmailcom · Member · Dec 21, 2021 at 4:16 pm

  • Copy link
  • Add topic to favorites

  Requested a password reset, but nothing is showing up in my email. I checked the spam and trash and nothing is there either. It looks as if I may have multiple accounts and I would like to get this to one manageable account. o

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Dec 22, 2021 at 12:32 am

  • Copy link

  Hi there,

  We can’t help directly because we don’t host stellarvisionsolutions.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Hostgator) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com.

  The good news is that as long as you have access to the server control panel through Hostgator, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Hostgator support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!