Account locked
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My account has been locked and I can’t use it. The email I linked with it I cannot access anymore to change my WordPress password. I’ve filled out account recovery forms and have heard nothing back. You guys still charge my cards yet don’t give me access to what I’ve been paying for. So either give me my access again or stop charging me. It’s very simple.
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Hi! I completely understand your frustration — being locked out of a paid account is a serious issue that needs urgent attention.
Since this involves billing and account access, this needs to be handled directly by WordPress.com staff. Here’s what I’d recommend:
- Submit an urgent support request at wordpress.com/help/contact — specifically mention that you are being charged but cannot access your account. Billing issues get prioritized.
- If you haven’t already, try the account recovery option at wordpress.com/lost-password and use your username instead of email if you remember it.
- You can also try contacting Automattic directly through their legal/billing team at automattic.com/contact if the standard support route hasn’t worked.
- If charges continue without access you have the right to dispute the charges with your bank or credit card company as a last resort.
You absolutely should not be charged for a service you can’t access — make sure to mention that specifically in your support request so it gets escalated quickly.
Hope you get this resolved soon!
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