account problem

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  jcvaldez123 · Member · Oct 3, 2021 at 11:10 pm

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  when trying to access my account an old domain popsup i cant edit the cnftcults site

  I don’t have a site linked to this WordPress.com account

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  aisajib · Member · Oct 4, 2021 at 8:23 am

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  Hi there!

  Can you share the full address of the site you’re trying to edit so that we can look it up on our end?

  Thanks!

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  jcvaldez123 · Member · Oct 4, 2021 at 11:30 pm

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  https://cnftcult.com/

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  aisajib · Member · Oct 5, 2021 at 2:43 am

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  Thanks! The site cnftcult.com is on a different WordPress.com account than the one you’re logged into. Please log out of the jcvaldez123 account and log in using the correct username/email and password.

  If you don’t remember the login credentials for the correct account, please follow our account recovery guides here: https://wordpress.com/support/account-recovery/

  You can also locate the transaction ID for the recent payment to WordPress.com on your credit card statement (here’s how) and send that to us via the account recovery form. Do not post the transaction ID on this forum.

  We’ll then get back to you via email to help you log in to the correct account.

  Regards