Account purchased by mistake

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  tgd1517 · Member · May 16, 2019 at 4:42 pm

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  I want to get a refund for the error account

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 16, 2019 at 4:48 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  tgd1517 · Member · May 16, 2019 at 5:32 pm

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  I went to link you suggest and it did not show my upgrade purchase:

  Billed To

  takahashigraphicdesign
  (email visible only to moderators and staff)
  Visa **** **** **** ****
  May 03, 2019

  Order Summary
  Receipt ID: 37666950
  Transaction ID: [redacted]
  Item Price
  WordPress.com Premium
  takahashigraphicdesign.wordpress.com
  (Expires: May 3, 2021)* $ 180.00
  Total $ 180.00

  *This product will auto-renew, but you can update your renewal settings any time.
  Print Your Receipt

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  staff-doublebassd · Staff · May 16, 2019 at 6:52 pm

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  I now see that this is a duplicate thread. Let’s continue the discussion in the other thread here:

  https://en.forums.wordpress.com/topic/refund-for-receipt-number-37666950/

  Thanks,

  Closing this thread.