Account recovery

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  davesharp101 · Member · Jan 11, 2021 at 4:01 pm

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  Hi. We’ve had our marketing manager leave the company without supplying us with any details on how to access the admin panel. I’ve tried every imaginable combination but failed. We are currently locked out with no means to apply updates – or more importantly launch our new site design. I don’t have copies of Transaction ID or Activation URL. I’ve tried the functions.php method and emergency.php methods and they didn’t work. There doesn’t seem to be any way of contacting WordPress for help with such matters. Does anyone have any suggestions?

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  staff-ozmodiar · Staff · Jan 11, 2021 at 8:13 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  davesharp101 · Member · Jan 12, 2021 at 10:21 am

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  Hi rootjosh,
  it’s http://www.dortek.com

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  staff-mckluskey · Staff · Jan 12, 2021 at 11:51 am

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  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with 123-reg.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  I recommend having a look at this article:
  https://wordpress.org/support/article/resetting-your-password/.
  If that doesn’t help, you’ll probably want to reach out directly to your host.

  The community at https://wordpress.org/support/forums/ may also help.