account recovery
-
-
Howdy,
The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryLet us know if anything is unclear or you have any further questions.
-
thanks for getting back to me…
The site I referred to is my son’s: https://brendanjburkejournalistportfolio.wordpress.com/
He is not able to access his account so I sent this request through my WordPress account on his behalf…
I should mention that he also has the domain: brendanburkemedia.com but I am not sure if this is tied to the same WordPress account or not…. they appear to have the same content.
We have looked at the Recovery Form but I don’t think we have any of the 3 required proof of ownership
I believe the associated email for his account is (email visible only to moderators and staff)
-
Please send an email to
passwordhelp (at) wordpress (dot) comexplaining the situation, and we’ll see if there’s anything we can do for you. -
Thank you, do I simply send this from my personal gmail account or through the WordPress site?
-
-
- The topic ‘account recovery’ is closed to new replies.
WordPress.com Forums 