Account recovery

• 

  kyraazzato · Member · Feb 20, 2021 at 5:32 pm

  • Copy link
  • Add topic to favorites

  I need to recover a different account, I don’t have access to the email for the account, and the phone number associated with the account is no longer in use.

• 

  staff-totoro · Staff · Feb 22, 2021 at 2:08 am

  • Copy link

  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.

  Hope that helps. Please let us know if you have any more questions.