Account recovery

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  hirolasanctuary · Member · Dec 14, 2021 at 11:02 am

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  Hi there, we are trying to get into a WordPress account we created for http://www.borankenya.org but the account has been suspended and we lost the credentials to get in. The website was built by a third party developer who say they have no record of the username or password. We are desperate to get in and get the website live again.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Dec 14, 2021 at 3:55 pm

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  Hi there,

  The site at http://borankenya.org is not hosted here at WordPress.com. To clear up any confusion between WordPress.com and WordPress.org (the self-hosted version of the software that anybody can install at their web host), please refer to

  WordPress.com vs. WordPress.org

  Please get in touch with your web host regarding any error you may be seeing.

  To find out who is hosting your site, you can visit

  http://www.whoishostingthis.com

  The host looks to be publicdomainregistry.com

  Hope this helps.