Account Recovery

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  jboulos09 · Member · Nov 26, 2018 at 10:20 pm

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  I have a website vlalto.com and I don’t have my email address (with all of the authenticating documents in it) to cancel my plan with you.

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  kokkieh · Staff · Nov 27, 2018 at 6:32 am

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  Hi there,

  That site belongs to the username vlalto

  If you are the owner of that account you will be able to retrieve transaction IDs for payments on that account directly from your credit card statement:

  https://en.support.wordpress.com/transaction-id/

  You can use that to regain access via our account recovery form:

  Recover Your Account

  We cannot give you any access to that account unless you follow that process to verify your account ownership.