Account Recovery

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  vladb3503b21bd3 · Member · Mar 14, 2019 at 4:50 pm

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  Cannot access my wordpress account in order to manage vladlens.com and 3dtours.nyc.

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  fstat · Staff · Mar 15, 2019 at 8:06 am

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  Hi there,

  Those sites are not hosted by us (WordPress.com). They’re using the open source WordPress.org software and are hosted elsewhere. Therefore, you need to contact your hosting provider regarding your login issue.

  Also, you can try and reset your site’s password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org