Account Recovery Help

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  jbonoace · Member · Jul 21, 2016 at 4:26 pm

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  Hello, I am trying to retrieve the account information for the campusinternationalization user for the blog (https://campusinternationalization.wordpress.com/), run by our organization.

  The account used to be tied to (email visible only to moderators and staff). We executed a change password request on 7/7/16 15:49:15, and changed the email address to (email visible only to moderators and staff). However, now, when trying to reset the password for (email visible only to moderators and staff), the password recovery form is saying ‘unable to reset password’. Can you please help confirm that campusinternationalization is tied to (email visible only to moderators and staff) and help us understand why we can’t reset the password? We don’t have any of the three items on the verification checklist so this is proving to be insanely difficult to fix.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  jbonoace · Member · Jul 21, 2016 at 4:28 pm

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  Not sure why it said: “The blog I need help with is jbonoaceblog.wordpress.com.”

  The actual blog I need help with is campusinternationalization.wordpress.com

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  supernovia · Staff · Jul 21, 2016 at 11:28 pm

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  Hi @jbonoace, that site isn’t associated with your account. If you have another username here with us, can you try logging out and logging back in as that user?

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  supernovia · Staff · Jul 21, 2016 at 11:30 pm

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  Ah, my apologies, I was thinking in terms of why it didn’t appear as a site on the list.

  I can’t give out the email address on file. I can confirm it was changed recently, but not to the address you mentioned. I’ve just reached out to the correct address, so please watch for that.

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  jbonoace · Member · Jul 22, 2016 at 3:11 am

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  Thank you @supernovia. I have access to our email server for all incoming emails and I don’t see any into our acenet.edu domain. Can you tell me what email address you sent your email from, possibly the subject, and/or if the email you sent it to is an acenet.edu email address? Are you able to send an email to the “old” address? I find it odd that the “new” address is different because we have an email to the “new” address that is a password reset.

  Thank you in advance for any support you can provide with this.

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  supernovia · Staff · Jul 22, 2016 at 11:03 pm

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  I can’t give hints about the address on file, but I will email you now from our account so you can know what you’re looking for.