Account recovery impossible – Gravatar-only account has no WordPress.com site
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I am locked out of a different WordPress.com account because of 2FA. I still have access to the registered email address, can receive login codes and password-reset emails, and I have the original WordPress.com activation URL as proof of ownership.
The account was created solely for Gravatar and has never had a WordPress.com blog or site associated with it.
Unfortunately, this creates a circular account-recovery problem:
Recovery requires the Account Recovery form → the form requires a WordPress.com site → this account has no site → the form cannot be submitted.
Attempting to resolve this through the WordPress.com Help Center. The support available to me was entirely AI-driven, with no option I could find to contact a human. I specifically asked the AI assistant to escalate the issue or connect me with a human, and it told me it had no ability to do either. Its only suggestion was to post in this support forum.
That creates another problem: I cannot log into the affected account to post in the forum because being unable to log into that account is the reason I need support in the first place. I have therefore had to use a different WordPress.comaccount simply to post this request for help.
So I am effectively stuck in a loop:
I can’t submit the recovery form because the account has no WordPress.com site → I can’t reach a human through the Help Center → the AI cannot escalate the issue → and its only alternative is a forum I can’t access using the affected account.
I have access to the account’s registered email address and the original activation email with activation URL, but I obviously do not want to post private account information or proof of ownership publicly.
Could a WordPress.com staff member please provide a private way for me to submit my proof of ownership so that a HUMAN can review the account and help me regain access?
Thank you.
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Hi there,
I’m sorry to hear you’ve been having issues submitting the account recovery form.
The site or account was not specified here, so I’ll assume that you are having issues accessing this account you are contacting us from.
I’ve emailed you to your account’s mailbox to continue with the recovery process and give you instructions on how to recover access to your account.
If the account you are having the problems with is not this one, then please email us at help@wordpress.com from your account’s email, and we’ll give you instructions on how to recover access to the account.
Please, let’s continue the conversation via email.
Best -
Hi there,
Thank you for the update! We’ve received your email and will reach out to you directly from there.
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