Account Recovery Issues

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  familyprepblog · Member · Nov 10, 2021 at 8:34 pm

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  Hello! I’ve tried going through the account recovery procedure but am having issues even finding emails or authentication factors asked for. I’m at a loss because my site just disappeared from my WordPress dash, not sure how to get it back. Any ideas where the heck it went or how to get it back quickly?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 10, 2021 at 9:17 pm

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  What is the URL of the site you’re trying to access?

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  familyprepblog · Member · Nov 22, 2021 at 5:39 pm

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  http://www.soavestylediary.com

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  staartmees · Member · Nov 22, 2021 at 6:14 pm

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  It seems that site is connected to another account of yours. As you have a paid plan, you can use the transaction is to restore access at https://wordpress.com/support/account-recovery/

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  staff-blorbo · Staff · Nov 22, 2021 at 7:29 pm

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  staartmees is correct. That site belongs to a different account here, not the one you’re currently logged in under.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/