Account Recovery Procedure does not work

  • Unknown's avatar
    rolfeleveld · Member ·

    Dear Support,

    I have lost the access to the techies User group pages techiesleaders.wordpress.com. The person I had handed over the credentials to a new admin who has ‘lost’ the new credentials and the domain of the associated email was not extended.

    I am back in UAE and wish to extend the usage of the blog, and give it some new content, and allow editors to do the same. I still have access to the associated LinkedIn page that was associated to the LinkedIn personal account, on WordPress my personal account does not have editor or any admin access on the WordPress pages. The phone numbers both have expired. The pages would be a sitting archive (ruins) as no-one is updating the data now, and it will be found… I cannot seem to do recovery or close as the owner account is not accessible.

    The account was migrated from Live Spaces to WordPress.com on Mon 2011-01-24 23:53 (UTC+4) by Microsoft. I did not ever receive an activation URL, and since no purchase was done no transaction ID either.

    I do have the complete history of email Group Leaders until 2014, also the alternative email (which now also expired). If you tell me what you need I can pluck it out of the archive.

    Thank you for the support.
    Kind regards,
    Rolf

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

    With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

    This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns techiesleaders.wordpress.com.

    Note: If you do not have the proofs asked for in that form, you can choose the Transaction ID and enter a random string of numbers to allow you to send the form. Thanks!

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