Account still not refunded

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  siftersounds · Member · Jan 14, 2021 at 8:21 pm

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  Worked with customer service to refund account but still don’t see refund in my account.

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  staff-totoro · Staff · Jan 14, 2021 at 11:45 pm

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  Hi there,

  I see that you purchased the WordPress.com Premium Plan on Jan 4th, and cancelled/refunded on Jan 5th.

  In cases where you refund within 24hrs of your purchase, your bank may opt to reverse the original charge, rather than issue a refund, so you may wish to check with them to see if they did this instead. Not all banks/credit card companies will display a line-item refund on your statement.

  Have you contacted your bank to enquire about this? You can use the transaction ID on the refund receipt at https://wordpress.com/me/purchases/billing/ as a reference, but if they require a ARN number let us know and we can send you that as well.

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  staff-totoro · Staff · Jan 14, 2021 at 11:46 pm

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  I see you posted the same question here: https://wordpress.com/forums/topic/account-still-not-refunded/

  With this in mind I am closing this post and marking it as a duplicate, but you are welcome to continue to reply in the other thread, thanks!