Account vanished – poof

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  jbandjh · Member · May 31, 2019 at 3:56 pm

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  All Information in my account – username jbandjh – vanished. I had an upgrade to support onthegowithjandj.blog but I cant access the chat area. In fact, I can’t access anything including unupgraded sites. I did not get anything about a failed automatic payment. Help!!!!!

  I am supplying email since it disappeared from account – (email visible only to moderators and staff).

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 31, 2019 at 4:41 pm

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  Hi –

  I am able to see everything as expected from your side of the account. Take a look: https://cloudup.com/c90vFMsw4bu

  The site is working properly. Nothing has expired. In fact, your renewal does not come due until 2019-11-28. The card on file will expire before then. You will want to update that information to prevent any issues with the renewal: https://en.support.wordpress.com/change-credit-card-details/

  Let’s try a few troubleshooting steps to see if we can get things working again on your end.

  – Restart your device
  – Clear the browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  – Sign out + back in to your WordPress.com account
  – Test the dashboard in a different browser
  – Disable any browser extensions

  Write back if that does not help.