Accout cancellation

• 

  mastiwithmaju70 · Member · Jan 21, 2022 at 8:16 pm

  • Copy link
  • Add topic to favorites

  Please cancel Account & refund fee as I was hoaxed to thinking it was free 1 yr based on your ad. Never used it. I have made calls & sent many emails- no response. Now will take it to social media if this is not fixed.
  Thanks
  Majella’s

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-blorbo · Staff · Jan 21, 2022 at 8:35 pm

  • Copy link

  Hi there, this appears to be the first support contact we have from you, and the site you listed is under our free plan, which is free for life.

  We also have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

• 

  mastiwithmaju70 · Member · Jan 21, 2022 at 8:45 pm

  • Copy link

  Why was there a $60 charge on my credit card? I will email billing support as you suggested. Need this refunded.
  Thanks for your prompt response
  M

• 

  staff-blorbo · Staff · Jan 21, 2022 at 8:47 pm

  • Copy link

  Ok, if you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com