Activating a theme

• 

  tomrevingtonorg · Member · Sep 1, 2022 at 7:59 am

  • Copy link
  • Add topic to favorites

  Hi, I’m looking to update and refresh my website. I’d like to build it around the ‘Quadrat Green’ theme. However when I click on ‘activate’, I get the error message ‘unable to activate theme. contact support’. Could you help? Thanks.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-totoro · Staff · Sep 5, 2022 at 11:25 pm

  • Copy link

  Hi there,

  We can’t help directly because we don’t host revington.org on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Namecheap Hosting) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues around theme activations and are in the best position to help. Thanks!