Add DNS record for familiesforhope.org

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  sammyyammy · Member · Mar 12, 2013 at 2:57 pm

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  I’ve tried to add a Zone Record for the domain familiesforhope.org but it asked me to contact support. Could you please add the Zone Record for me?

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Mar 12, 2013 at 7:09 pm

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  I have manually added a zone record for your domain.

  You should now be able to map it here following this guide: http://en.support.wordpress.com/domains/map-existing-domain/

  Please let us know if you need any further assistance!

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  sammyyammy · Member · Mar 18, 2013 at 4:59 pm

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  I need further assistance.

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  staff-blorbo · Staff · Mar 18, 2013 at 5:33 pm

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  Sure, what can I help you with?

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  sammyyammy · Member · Mar 18, 2013 at 5:46 pm

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  I have my domain registered with Network Solutions, but I have hosting and email accounts through JustHost.com. Last week, I decided that I wanted my WordPress blog to use my domain name. I went to Network Solutions and pointed my domain to WordPress. When I did that, all of my email accounts stopped working. I spent time last week with tech support at JustHost and also Andrea at WordPress trying to adjust the MX and A records so that the email would direct to JustHost. After waiting 72+ hours, my email accounts still were not working. Last night, I went to Network Solutions and pointed my domain back to JustHost, and my email accounts became active again. Now, I want to map my web hosting in JustHost to WordPress.com. I was told by JustHost that I need the “C name entry or A record IP address” from WordPress in order to point my “A record or C name to my WordPress page.”

  So, I think I need the IP adress from WordPress so I can provide it to tech support to fix my account.

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  staff-blorbo · Staff · Mar 18, 2013 at 6:04 pm

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  We do not support domain mapping by A record or CNAME, just name servers.

  Your site does not have a static IP address or specific server. Instead, requests to load your site are shifted between several IP addresses and servers in order to balance the demand on servers. This means that specifying an IP address or server won’t work.

  I took a look at what you had entered for your email, and you appeared to have been missing a few crucial records, so you might want to double-check what you had with your email provider.

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  sammyyammy · Member · Mar 18, 2013 at 6:49 pm

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  Can you be more specific? When you looked at what I had entered for my email, where were you looking to find that records were missing? What are those crucial records that are missing? What specifically am I asking JustHost to do or check?

  I’m sorry but the more I try to understand all of this, the more confused I get.

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  staff-blorbo · Staff · Mar 18, 2013 at 7:07 pm

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  I saw only one MX record and one A Record. Typically, most email providers have a minimum of 2 MX records, and usually a CNAME record for mail server addresses.