Add Media Button missing

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  robertharington · Member · Aug 6, 2013 at 12:36 pm

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  When creating a new post, I press New and can enter my post. I do not see the add media button above the formatting buttons, whatever I do. Is there a way of adding the Add Media button?

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Aug 12, 2013 at 7:31 pm

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  Hi there, is your Add Media button missing in other browsers as well, like Chrome?

  If not, could you please try temporarily deactivating all your Firefox extensions to rule out a conflict:

  Could you please try running Firefox in safe mode to rule out an extension or add-on conflict?

  http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

  If that doesn’t work, would it be possible to upload a screenshot of your post window to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library so I can see it. Thanks.