Add New Post page is not working

  • Unknown's avatar
    abhadury · Member ·

    I write with a number of others on the website. However, I am the only one facing the problem where I cannot access the ‘add new post’ page. It shows a blank screen every time I press that button. And the browser shows that the webpage is loaded too.

    It seems to be a local device problem as others can still access it. I have cleared the cache, cookies, etc. I have also tried changing the network and restarting my computer. I have even tried changing my browser. However, the page still does not open on my laptop. The same page used to work about 2 weeks ago.

    Can you tell me what settings I have to change (on my laptop) to get the ‘add new post’ page working again?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    abhadury · Member ·

    I also want to add that I am not the administrator of the website. Thus, I cannot make any changes to it. Hence I am looking for changes that I can make on my computer to help resolve the issue.

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host yourmotorguide.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

    Instead your host uses the open-source variant of the WordPress platform — sometimes called “WordPress.org” — which functions differently than what we offer here on WordPress.com.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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