Adding a client site
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I am trying to add a client site that I manage however I cannot log in using a username and password I created. WordPress.com keeps sending a link to the client’s email address to log in when I put in the client’s email address as the username. Alternatively, I tried to add a site and it only gives me options to transfer a domain or map a domain. I did not have to do either of these with my own website, so I’m not sure what steps to take next. Please advise. The domain I am trying to add is elevebeautyboutique.com.
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Hi there!
I’m afraid that this site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
https://wordpress.com/support/com-vs-org/.You can look for help at the community forums here: https://wordpress.org/support/forums/.
http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.
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Hi fresatomica, thank you for responding. So, I think I’m confused. You are correct that my domain is hosting with BlueHost but I access the WP admin panel (wordpress.org I assume?) by logging into wordpress.com. So, while wordpress.com and wordpress.org are two separate entities I am using one to access the other. Can you clarify?
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Ok, to add elevebeautyboutique.com to your profile here so it can be managed on WordPress.com, you’ll need to install, activate, and connect the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/
As for logging in to that site now, you’ll do that through https://elevebeautyboutique.com/wp-login.php
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