Adding a second Facebook Pixel to my site

  • Unknown's avatar
    richoe19 · Member ·

    Hi – I have a WP site for a fitness business which has been franchised. One of the franchises has Facebook Pixel on it’s Thank You page to track conversions for free trials. Which works well.

    A new franchise wants to set up the same, when I try to set it up, FB says I need to install the plugin again. But the message I get when I try to install the plugin is:

    Unpacking the package…
    Installing the plugin…
    Destination folder already exists.
    Plugin installation failed.

    Any ideas as to how to overcome this?

    Thanks

    Rich

  • staff-doublebassd · Staff ·

    Hi there,

    I see that you just created your WordPress.com account. Based off of what you are describing, and it appears you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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