adding files, videos etc

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  kirstenso · Member · Oct 9, 2023 at 9:20 am

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  hello there, I can no longer add files, youtube videos etc to my site?? it’s says there’s a problem?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 10, 2023 at 6:16 am

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  Did you upload these files to your site’s Media Library? If so, is it possible that you’ve maxed out your storage limit? https://wordpress.com/support/space-upgrade/

  You can check this when in your site’s Media Library. Depending on which dashboard you use, you should see an indicator of your remaining available storage either at the top right (Default) or at the top of the page (Classic).

  

  

  Some files can only be uploaded to your site’s Media Library with an upgrade plan, like audio and video files. https://wordpress.com/support/accepted-filetypes/ Did you have an upgrade plan that expired?

  If you are embedding these files from an outside source rather than uploading them directly to your site, please share one of those links here in your reply. https://wordpress.com/support/troubleshooting-embed-links-and-shortcodes/

  Also knowing the exact wording of the error message you see will help. Thanks.