Admin page has crashed.

• 

  dianat619 · Member · Jul 28, 2021 at 2:04 pm

  • Copy link
  • Add topic to favorites

  When I attempt to login to the admin page of my website, it gives me an error message. How can I resolve this issue?

  Site: https://youngisland.com/private-island-resort/.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  supernovia · Staff · Jul 28, 2021 at 11:56 pm

  • Copy link

  Hey there, sorry to hear that! While I can’t fix the site from my side (here’s why: https://get.wp.com) your host can likely help you restore a backup, or troubleshoot with the error you’re seeing, after making a current backup just to be safe.

  If this happened with a recent theme or plugin update or install, or if it mentions a particular plugin, your host can help you manually remove one like so:
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  They may also be able to restore a recent backup from before the issue started, so you can troubleshoot the cause.

  Going forward, you’ll also want to use the correct forums for self-managed installations:
  https://wordpress.org/support/forums/

  Hoping this helps!