Administrator Access
-
I had someone working on my site and they removed me as administrator. Now they are ghosting me and I want to take control back and gain administrator access again.
Site: https://theshoresrecovery.com/.
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.com/support/account-recovery/
Your hosting provider’s support team may also be able to assist.
- The topic ‘Administrator Access’ is closed to new replies.
WordPress.com Forums 