After an auto-renewal, I canceled my domain mapping. Is refund coming?

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  mattri · Member · Nov 6, 2012 at 7:54 pm

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  Not sure whether I need to put in an extra request for a refund. I was charged for a renewal of domain mapping for a blog I don’t use. After I canceled the upgrade in My Upgrades, I read something about a refund, but can’t find any info to confirm whether I will be refunded or not.
  Blog url: http://mtrcreative.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Nov 7, 2012 at 9:20 am

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  Please see: http://en.support.wordpress.com/domains/cancel-domain/ Regardless, I’ve tagged this thread for staff support.

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  kardotim · Member · Nov 7, 2012 at 9:25 am

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  I’m sorry, we can’t refund your domain mapping renewal as it’s been renewed longer than a month ago.

  Feel free to contact us if you have any other questions.

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  mattri · Member · Nov 7, 2012 at 1:50 pm

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  I actually canceled the domain mapping the day after I was informed of its renewal. Once canceled, the automated WordPress response said, “Your refund will be sent to you in 5 business days,” or something like that. So I am only now following up because I haven’t seen any refund come through.

  If there is no refund coming, why does the automated response promise one?

  Thanks for the replies.

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  kardotim · Member · Nov 7, 2012 at 1:52 pm

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  My apologies, it seems something went wrong with the refund. Your domain mapping upgrades have now been refunded.

  Sorry for the inconvenience.

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  mattri · Member · Nov 7, 2012 at 1:55 pm

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  Awesome. Thank you very much.