After redirect ,my link and acct lost

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  athenacheung · Member · May 25, 2020 at 9:51 am

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  Hi, I need your help

  I got two sites(with 2 different accts) , originally wanted to redirect from one site(A) to another (B)

  But WordPress suspect me to steal information from the sites(A) so my (A)account and website are lost

  So what can i do to solve this problem?
  Thanks 🙏🏻

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  kokkieh · Staff · May 25, 2020 at 10:49 am

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  Hi there,

  Can you please provide the URL of the site you need help with?

  The account you’re using to post here is only an hour old, and doesn’t own any sites on WordPress.com.

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  athenacheung · Member · May 25, 2020 at 2:14 pm

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  Here are the details,

  Karismalearning.com< the link
  (email visible only to moderators and staff) < the acct

  Thanks a lot !!

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  athenacheung · Member · May 25, 2020 at 2:15 pm

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  athenacheung @ (instituteofwealth.net)< the acct

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  staff-blorbo · Staff · May 25, 2020 at 11:43 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  athenacheung · Member · May 26, 2020 at 3:36 am

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  So what can i do to get back my acct and website?
  i have to find my host (like bluehost,pressable?)

  Thanks~

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  kokkieh · Staff · May 26, 2020 at 6:02 am

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  If you don’t have access to the admin account for that site, contacting your hosting provider is the next step, yes.

  Based on the domain’s IP address, the host for that site is https://www.udomain.hk/