another website that was on my account recovery

  • Unknown's avatar
    njrealtordave · Member ·

    Please help me. I built out a site http://www.buyselllovethejerseyshore.com that was recently transferred to Mailchimp. I was using Mailchimp as my email service and I contacted them about creating a better system. Mailchimp (MC) told me what I needed to do so I could market my content. I was told that My site wouldn’t change. Well it is gone and I am not building on Mailchimp I want to go back to WordPress.
    I am very upset that with my lack of backend knowledge, can you please help me recover my content at the very least my blog posts from http://www.buyselllovethejerseyshore.com Mailchimp will keep my site for 60 days and I am begging someone to go above and beyond to help me recover my content and place it somewhere.
    I am very hurt and learned that mail chimp did not have any concern for my valuable content, Please I need a step in the right direction. I will be extremely grateful. Thank you

    David Caputo
    (email visible only to moderators and staff)
    (redacted by staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, GoDaddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

    Hope that helps!

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