Any humans working there?

  • Unknown's avatar
    creativelyversatilecafbbc84f9 · Member ·

    Can somebody reply to Request #11308717? or request #11295244?

    The AI assistant keeps saying that understands my frustration, but can’t connect me with a ‘Happiness Engineer’, neither provides a phone number to speak with a human. Is WordPress staff in a strike? All I get is automatic replies saying “thank you! The happiness engineer will contact you in 24 hours. It has been more than one week.

  • Unknown's avatar
    smorespookystories · Member ·

    Fully agree, I’m encountering similar issues. Hell, even trying to search the forum brings up the AI assistant! I’m thinking about migrating my content somewhere else.

  • Unknown's avatar
    kantngn · Member ·

    Hey folks, I’m just a fellow community member, but I completely understand the frustration with getting stuck in the AI loop.

    I don’t work for WordPress so I can’t look up your tickets, but I can flag this for the actual human staff. I’ve added the modlook tag to this thread, which puts it directly in the queue for a real Happiness Engineer to review. Hang in there and don’t lose hope just yet.

  • Unknown's avatar
    creativelyversatilecafbbc84f9 · Member ·

    Thank you guys for replying to my post! At least I’m not alone here! I still don’t receive any answer from WordPress staff, neither in my outlook, neither in my gmail. I had to log in with google in order to access the forum, and I got assigned this silly name creativelyversatilecafbbc84f9  but my real name and website is https://palomamoraguerrerophotography.com/ I finally have the time to update it and WordPress does not take my password, although is paid for the year. What is happening?

  • Unknown's avatar
    hunzafatimaa · Member ·

    Yes, there are still humans working there! 😊 While many companies have expanded self-service options, chatbots, and automated support systems, most still have human support teams handling account issues, billing problems, and more complex cases. Sometimes it can take a bit of persistence to get past the automated layers, but human assistance is usually available for situations that can’t be resolved through standard recovery processes.

  • staff-miltonb · Staff ·

    @creativelyversatilecafbbc84f9, thank you so much for all the info. It seems like we’re already in touch with you by email, so let’s continue from there.

    Thanks!

  • Unknown's avatar
    adammendoza582 · Member ·

    @creativelyversatilecafbbc84f9

    Thank you guys for replying to my post! At least I’m not alone here! I still don’t receive any answer from WordPress staff, neither in my outlook, neither in my gmail. I had to log in with google in order to access the forum, and I got assigned this silly name creativelyversatilecafbbc84f9  but my real name and website is https://palomamoraguerrerophotography.com/ I finally have the time to update it and WordPress does not take my password, although is paid for the year. What is happening?

    Sometime the editors takes more time to process for the request. You could just send an email to admin to request for priority processing and I have done it. Usually 3-5days to reply fyi.

  • Unknown's avatar
    kurtis032499 · Member ·

    omg more than one week, that’s crazy………..i am waiting for their reply as well…..

  • Unknown's avatar
    elcristofue · Member ·

    Hi @adammendoza582, we just sent you an email. Feel free to check your inbox, and we can continue helping you from there.

  • Unknown's avatar
    elcristofue · Member ·

    Hi @voicestudiohk, thanks for your patience. I just saw that you submitted an account recovery request. Our team will get in touch with you soon.

  • Unknown's avatar
    creativelyversatilecafbbc84f9 · Member ·

    Thanks all, somebody is helping me via email. I’ll close this forum and delete this provisional account

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