Application

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  westlancsedward · Member · May 5, 2026 at 8:50 pm

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  I cannot get android app to work.

  The blog I need help with is: (visible only to logged in users)

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  benitoalba · Member · May 5, 2026 at 11:13 pm

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  Hi there, what’s actually happening when you try to use it? Share as much detail as you can and we’ll go from there.

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  westlancsedward · Member · May 6, 2026 at 8:05 am

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  Hi I use the WordPress Android App on my phone. One of my websites won’t work, when I try and add it error messages comes up :

  http://www.sporting-challenge.org.uk

  I click approve then it says

  There was an error storing credentials…

  

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  westlancsedward · Member · May 7, 2026 at 1:28 pm

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  Can anyone help ?

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  staff-jennywp · Staff · May 7, 2026 at 6:09 pm

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  Hey @westlancsedward! Thanks so much for your patience as we work through a bit of a support backlog.

  The “There was an error storing credentials” message means your site wasn’t able to save the new application password when you approved the connection. This is usually caused by a plugin conflict or a server-side restriction. Here are a few things to try:

  1. Temporarily deactivate all plugins on your site (I noticed WP Easy Gallery Pro is active based on your screenshot, for example), then try adding the site to the app again. If it works, reactivate plugins one at a time to find the conflict.
  2. Try creating an application password manually. In WP Admin, go to Users > Profile and scroll down to the Application Passwords section. Enter a name and click “Add New Application Password.” If this section is missing or gives an error, a plugin or your host is blocking the feature.
  3. Check your REST API. Visit https://www.sporting-challenge.org.uk/wp-json/ in a browser. If you get a 404 or blank page instead of JSON data, the REST API may be blocked.
  4. Confirm HTTPS is working properly. Application passwords require a valid SSL certificate with no mixed-content issues.

  If none of that helps, it’s worth contacting your hosting provider to check for server-level restrictions (like ModSecurity rules or database write permissions) that could prevent the password from being stored.

  Let us know how it goes!