Approved Admin User – Remote Location

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  driveavalon · Member · Jan 12, 2021 at 4:38 pm

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  Hi guys!

  How would I approve a new user with access from a remote computer? I just created their user login and they seem to keep getting this error ‘Sorry, you are not allowed to access this page.’

  Thank you guys for all the help thus far!

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  staff-blorbo · Staff · Jan 12, 2021 at 6:08 pm

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  You can add them to your site following the steps at https://wordpress.com/support/user-roles/#adding-users-to-your-site

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  driveavalon · Member · Jan 13, 2021 at 4:31 pm

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  Thanks Macmanx but that didnt work. I thought it may have been due to a max limit of users but after deleting a few, they were still presented with this error.

  Is there a setting that allows or blocks remote /approved logins?

  Thanks in advance.

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  driveavalon · Member · Jan 13, 2021 at 4:51 pm

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  Also, is there a support line phone number where we can reach a live person for support?

  Thanks again!

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  staff-blorbo · Staff · Jan 13, 2021 at 6:55 pm

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  We do not provide phone support, but we do provide live chat support for all sites on paid Premium and higher plans: https://wordpress.com/pricing/

  What is the URL of the site you’re trying to add them to, and the username of the person you’re trying to add?

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  driveavalon · Member · Jan 14, 2021 at 5:22 pm

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  The URL is https://avalontransportation.us/

  And the user name is Brazos Valley Marketing

  Thank you again!

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  staff-blorbo · Staff · Jan 14, 2021 at 6:57 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Yahoo.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/ (they also do not provide phone support)

  Your hosting provider’s support team may also be able to assist.

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  driveavalon · Member · Jan 14, 2021 at 7:04 pm

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  Thanks so much for the clear clarification, you’ve been more than helpful!