Are there any updates to the standard WordPress.com website package?

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  ciwsa · Member · Sep 18, 2013 at 6:57 pm

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  Are there any updates to the standard WordPress.com website package? One of our members is having trouble viewing the website. I think it is probably her browser settings, but she seems to think there is an update at WordPress to fix the issue. I don’t see any links to “updates” – only links to “upgrades”.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 18, 2013 at 7:03 pm

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  As WordPress.com is on continuous rollout updates to software here are done by Staff continually. That means many changes to code can be made in a single day. Please just have the person in question address browser related issues as follows knowing that vast majority of all support issues are issues at the bloggers end of things.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm

  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

  Preview Problems and Third-Party Cookies

  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.