Ashe Pro will not install
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When I attempted to install Ashe Pro (which I just purchased), it tries to install it but stops with a screen that says: ‘The uploaded file exceeds the upload_max_filesize directive in php.ini.’ I have not idea what this means. Please help me!
The site I need help with is jbmoffett.com. It is not hosted by WordPress.com, but it is connected with Jetpack.
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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