Ask about payment

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  kahfiehudson · Member · Jul 8, 2017 at 7:08 am

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  Hi,

  Can I cancel payment with [redacted ID]
  Because I don’t want to pay the bill automatically.
  My paypal ID is (email visible only to moderators and staff)

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  terrybrownell · Member · Jul 8, 2017 at 7:26 am

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  Hello!

  I’m tagging this post for the staff’s attention. I’m sure they can assist you with this.

  I hope that helps, and let me know if you have any other questions!

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  supernovia · Staff · Jul 8, 2017 at 7:12 pm

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  Hi @kahfiehudson, I was able to find the payment on another account (please don’t post transaction IDs publicly, by the way; I’ve removed that from your post.)

  There was a payment dispute, though, which sets off several issues that need to be worked through. I’m not able to refund it at this time. Can you close the dispute so we can fix this on our end?

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  kahfiehudson · Member · Jul 10, 2017 at 10:17 am

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  Hi @supernovia

  Yes, I’ve claim on paypal about the payments. I can’t close the dispute in my paypal because the case automatic closed. What should I do now?

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  supernovia · Staff · Jul 10, 2017 at 5:24 pm

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  Thanks, it looks like it closed properly now. I was able to refund it for you. Cheers!