Asking for a refund

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  engali20 · Member · May 27, 2021 at 10:20 am

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  Hi,

  I didn’t approve the last payment transaction, could you please refund me.

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  staff-ozmodiar · Staff · May 27, 2021 at 3:09 pm

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  Hi,

  I see a renewal charge on 2021-05-26 for engalidotblog.wordpress.com. I also see that you have filed a dispute with your financial institution over the charge. I’d be happy to process the refund for you, but once a dispute is filed, that ability is taken out of our hands while the bank investigates.

  If you contact your bank and cancel the dispute, we can process the refund once the dispute is removed. Otherwise you will need to wait for the dispute process to play out.

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  engali20 · Member · May 29, 2021 at 4:59 pm

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  Yes, I have filed dispute with my financial institution. And they went through and said I have to talk to you first and they canceled the dispute.

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  staff-blorbo · Staff · May 29, 2021 at 6:41 pm

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  Your Premium Plan for engali.blog was renewed on May 26 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.

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  engali20 · Member · May 30, 2021 at 6:59 am

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  The chargeback dispute is closed.
  Kindly, check the image attached.
  

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  engali20 · Member · May 30, 2021 at 7:00 am

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  https://drive.google.com/file/d/1UCq0XYwYgO4dUyMutSz5xwJSTEYdFSX6/view?usp=sharing

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  staff-doublebassd · Staff · May 30, 2021 at 7:19 pm

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  Hi there,

  Thank you for closing the dispute. I have refunded the funds back to you. It will take up to 7-10 days for the refund to reflect on your bank statement.

  Please let us know if you have any other questions.

  Thanks!