Audio files

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  jodithors4bb11ce2fb · Member · Mar 22, 2023 at 5:20 pm

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  I had 3 audio files on my website (added on the same date). Two no longer show up on my website, but are still in my Media Library. How do I get them back on?

  I don’t have a site linked to this WordPress.com account

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Mar 23, 2023 at 5:08 am

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  Hi there!

  Unfortunately, we cannot assist because your site is not on WordPress.com but is a self-hosted WordPress.org site. We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://wordpress.com/en/support/com-vs-org/

  I recommend contacting your site host (which is Bluehost), as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

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  jodithors4bb11ce2fb · Member · Mar 28, 2023 at 6:12 pm

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  Now I’m even more confused! :)

  I have a Deluxe Managed Word Press website with GoDaddy hosting…

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  staartmees · Member · Mar 28, 2023 at 6:17 pm

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  WordPress.com is a hosting platform just as GoDaddy.

  WordPress.com uses a moderated version of WordPress as Godaddy uses the open source wordpress.org.

  That’s why you must look for help at Godaddy support.