August purchase, no access to own site

  • Unknown's avatar
    pennyawright87 · Member ·

    I do not seem to have access to my website. On August 1, 2022, a renewal was purchased for WordPress, and on August 9, the renewal for the URL was purchased. However, when I try to update my blog or access the administration page, I’m told that I do not have access. Also, when I view my plan in the sidebar, it shows that I have a free account, which is certainly not the case. I need someone to review my account and figure out what’s going on.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @pennyawright87 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login?
    I can confirm that your site is registered at WordPress.com but is under a different account and not your @pennyawright87 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    Hope this helps point you in the right direction!

  • The topic ‘August purchase, no access to own site’ is closed to new replies.