Authentication Code email is not being sent out, can't log in to live site.
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This is an emergency situation. We have just done a migrate from our staging site. Staging site has a password protect plug in active on it so outsiders can’t see it. Now our Live site has that password protect enabled due to the migration update. Normally I just go in and turn that plug in off right away after an update.
I can’t get in to the live site to turn this plug in off because I’m not getting my ‘authentication code’ email to log back in. I received those emails earlier. That allowed me entry into both Staging and Live to do the work. Now it is not being sent.
Please HELP right away so outsiders don’t get blocked from seeing our live site.
Site is relaymed.com
Thank you, Brian
Please call me at [redacted] to help -
This is the support forum for free sites hosted at WordPress.com. Your site is hosted elsewhere and will be using the WordPress.org software. You need to reach out to your host or: https://wordpress.org/support/
There is no telephone support at WordPress.com so I am adding the modlook tag to ask a member of staff to redact your phone number from this forum that is indexed by search engines. -
Hi @brianbellissimo, I would suggest either going in through your account file manager or cPanel and delete that plugin in /wp-content/plugins or contact your web host and see if they will do it for you.
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