Authenticator app

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  paulphillips17 · Member · May 11, 2018 at 2:47 pm

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  Switched my authenticator app and obviously set up WordPress with the first one, but not the new one.

  Want to change email preferences (and to be able to access my account etc) but not able to without two-step.

  Also, it seems the SMS isn’t working either.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · May 11, 2018 at 3:08 pm

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  Hi paulphillips17,

  Want to change email preferences (and to be able to access my account etc) but not able to without two-step.

  What is the username of the account you are unable to access?

  Also, do you have a copy of the backup codes that were generated when you originally set up two step authentication?

  Just let me know and we can go from there.