auto renew failed

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  julhyam · Member · Aug 22, 2016 at 11:35 am

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  The renewal didn’t go through, and I need to manually renew this upgrade. Can you help me ?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 22, 2016 at 2:09 pm

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  Hi there,

  What was the upgrade you were trying to renew? I do not see any upgrades under the account that you are contacting us from and no history of purchases under your account. Do you happen to have a different account?

  Let me know, and I’d be happy to assist you.

  Thanks!

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  julhyam · Member · Aug 29, 2016 at 7:41 pm

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  Hello !
  There is a mistake, the blog I need help with is http://www.encompagniedea.com
  I try to renew the domain name for $18.00, but when I am on the page, I just can buy a new offer for $5.99/month… Can you help me, please ? My name domain expire on 4th september… :/
  Thank you !

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  staff-doublebassd · Staff · Aug 29, 2016 at 10:07 pm

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  Hi there,

  It is because is under a different username than the one you are contacting us from. Do you happen to have access to ecdajulia? You’ll be able to access the upgrade and renew it under that account.

  Thanks,

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  ecdajulia · Member · Aug 30, 2016 at 5:28 pm

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  Oops ! I’m sorry, I’m a noodle ^^
  You were right, that was the problem ! Thank you so much for your help ! Have a nice day ! :)

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  staff-doublebassd · Staff · Aug 30, 2016 at 5:52 pm

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  Haha, no worries!