Auto renew redirect

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  editalozovska · Member · May 17, 2017 at 7:15 pm

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  Hi there, I am got an autorenew the redirect email notification, just wanted to see if you have the correct payment details, but can’t find anything! Is everything ok?

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  editalozovska · Member · May 17, 2017 at 7:23 pm

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  It says I have no purchases either, which of course I do as otherwise why would I get the email :D

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  gemmacevans · Member · May 18, 2017 at 9:40 am

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  Hi editalozovska,

  There are no upgrades owned by the account you are logged in to. What is the URL of the site you purchased the redirect for?

  Let me know and I’ll see what I can find :)

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  editalozovska · Member · May 18, 2017 at 9:55 am

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  Cool, thank you! The email says:

  Site Redirect for pretareporter.wordpress.com will be renewed automatically

  Site Redirect on your site “PRET-A-REPORTER” will automatically renew in 12 days.

  This upgrade forwards visitors from your WordPress.com blog to pret-a-reporter.co.uk (or any site you choose).

  Is that renewed somewhere else then?

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  gemmacevans · Member · May 18, 2017 at 10:40 am

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  Hi editalozovska,

  Thanks for the URL. The site redirect is owned by a different account — you will need to login as pretareporter to check the payment details.

  If you have any problems, just reply here logged in as pretareporter.

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  pretareporter · Member · May 18, 2017 at 11:13 am

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  Here I am! It all makes sense now! Haha, I had no idea I actually had 2 accounts, whoops!

  Thank you ever so kindly for your help!

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  gemmacevans · Member · May 18, 2017 at 2:39 pm

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  You’re very welcome! I’m glad I could help :)