Auto-Renewal payment taken in error

  • Unknown's avatar
    zendesktest17 · Member ·

    I work for the Procurement Department of a UK university. Last year I paid for renewal of my colleagues WordPress account. I have a chat log with WordPress confirming that the auto-renewal for the account was switched off and would expire on 31/07/19. I now have a transaction on my credit card for auto-renewal payment against the account which is not authorised by myself as the credit card holder. Please can you advise how I request refund of this payment back to my credit card

  • kokkieh · Staff ·

    Hi there,

    What is the URL of the site in question? The account you’re using to post here was created one hour ago, owns no sites on WordPress.com, has never bought any upgrades from us, and has never contacted live chat support.

    If this is regarding an upgrade that belongs to another account, please log in as that account and open a new support ticket so we can help with a refund.

    If the account that owns the upgrade does not actually belong to you, please submit the contact form on our billing support page instead so our billing support team can assist with this, as that will require verification information from you that cannot be shared in a public forum.

    Contact

  • The topic ‘Auto-Renewal payment taken in error’ is closed to new replies.