Automatic Account Renewal – No Way to Access Account/No WordPress Support

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  ryantwilliams1206245905dc · Member · May 7, 2026 at 5:55 pm

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  I setup a website last year with a company email I no longer have access to and has been since deactivated. Because of that I’m unable to access my account and despite submitting two account recovery forms have received zero feedback over the last 2-3 weeks. My credit card has been charged for this years renewal but the site has since been hosted elsewhere and there is no need for it but I’m unable to get any support to rectify the billing. Any support the WordPress team can offer to get this rectified is appreciated. Happy to provide more information as needed.

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  guillerxtapia · Member · May 8, 2026 at 12:03 am

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  Hi there,

  I can imagine how frustrating this has been, I am tagging the post so the staff could review it and reach to you as soon as possible to help with both the account access and the charge once they review the thread.

  Hang tight, the team will be in touch soon!

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  elcristofue · Staff · May 8, 2026 at 12:07 pm

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  Hi @ryantwilliams1206245905dc, thank you so much for bringing this to our attention!

  I’ll be reaching out to you via email shortly so we can continue helping you from there.