Automatic ban of harmless site and reviewer refused to even look at the site
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About 6 months ago, I made a site https://mybutterflymon.wordpress.com/ to detail my experience with PayPal. The site was a backup of my Quora post. Two days ago, when I logged into the site, it was suddenly suspended. I appealed and got a reply that it was because of spam. I asked the person to look at my site, but this was denied. My site is a handwritten post about my experience, complete with screenshots. I know the site is not spam, so either PayPal told WordPress to take it down or it’s a bug.
I’m only posting this here because this may be a bug with WordPress and someone should look into it. Also, kinda upset that the reviewer didn’t even bother to look at my site to review the auto ban.
The blog I need help with is: (visible only to logged in users)
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Suspended sites are never discussed on this public forum. To contact the TOS-team, you must follow the link of the mentioned support document to contact the TOS-team.
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I did contact the TOS-team, but they don’t even look at my site. They are saying that my site is spam when it’s obviously not. I have used WordPress for a long time without any issue. I even publicly supported Matt over WP Engine. It’s hard to believe that my site is banned and WP support doesn’t even bother looking at it.
This is why I posted here. If someone looks at my site, they can tell in a minute that it’s genuine site (it’s the same at the Quora post I mentioned earlier).
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Hi there,
WordPress.com Happiness Engineer, here.
I understand how frustrating this must be, especially when you believe your site was suspended in error.
Unfortunately, site suspensions are handled by a dedicated team, and we’re not able to review or discuss suspension details here on the public forums. This is so both for privacy reasons and because the forums team doesn’t have the tools to look into or reverse suspensions.
The best way to have your site reviewed is to submit a request directly through the Suspended Content and Sites contact form here:
👉 https://wordpress.com/support/suspended-blogs/
Once submitted, the team that handles these matters will review your site and respond. Please allow some time for them to get back to you as they work through requests in the order they’re received.
If you’ve already reached out through a different channel (such as replying to an email), I’d encourage you to submit through that form as well to make sure your request reaches the right team.
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