automatic billing

• 

  grandrapidssushi · Member · Feb 15, 2017 at 4:23 pm

  • Copy link
  • Add topic to favorites

  You guys billed me this morning for $15 and $5, for a domain registration and domain mapping. I DO NOT WANT THESE CHARGES! You do NOT have permission from me to automatically charge my account! If these charges are not removed IMMEDIATELY i will stop using your products and take my frustrations to Twitter. Thank You. [phone number redacted]

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 15, 2017 at 4:23 pm

  • Copy link

  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

• 

  staff-doublebassd · Staff · Feb 15, 2017 at 4:25 pm

  • Copy link

  Also, since this is a public forum, I redacted your phone number to prevent spam calls.

  Thanks,

• 

  grandrapidssushi · Member · Feb 15, 2017 at 4:33 pm

  • Copy link

  Thanks Darnell. I’m not sure because I signed in with the email that was sent the bill. Also I don’t think I have cards on file at WP, so I don’t know how my credit card info is even in there.

• 

  grandrapidssushi · Member · Feb 15, 2017 at 4:40 pm

  • Copy link

  Please call me [redacted] I want these charges removed immediately, they were NOT authorized

• 

  staff-doublebassd · Staff · Feb 15, 2017 at 4:48 pm

  • Copy link

  I will need to find the account that was charged in order to remove the charges – and I will also need confirmation from the account owner to do so. What were the charges for? Is there a domain URL that was renewed? If so, that would be very helpful for me to find the charge.

  You can also search here to find out why you were charged along with the details of the charge: https://wpchrg.wordpress.com/

  Please let me know of any other details you may have regarding the charges and I will look further into this for you.

  Thanks,

• 

  grandrapidssushi · Member · Feb 15, 2017 at 5:00 pm

  • Copy link

  [attach 1]

• 

  grandrapidssushi · Member · Feb 15, 2017 at 5:00 pm

  • Copy link

  These are unauthorized charges. I am the owner of the account(s). I need this resolved immediately, I am at work and this is a major inconvenience

• 

  staff-doublebassd · Staff · Feb 15, 2017 at 6:31 pm

  • Copy link

  Again, I would be happy to assist you in refunding the charges but cannot if I do not know where to find them. They are not connected to the account that you are contacting us from – they must be under another account. Do you have another account – or did you pay for another user’s upgrade in the past?

  When you set up your upgrade for purchase, the payments are set up to auto renew unless you disable it yourself:

  Manage Your Purchases

  The link I provided in the previous post should give you information in regards to the charges. If you provide me the transaction ID, I can definitely process the refund for you.

  Thanks,