Automatic renewal
-
Hello,
I have been completely inactive on this site for over a year, and I have not received an email notifying me about the automatic renewal payment.
I would like a refund in full and to cancel my subscription, however when I click on my site – plan, I am shown a the header and sidebar from wordpress but nothing else, the rest of the page is blank.I can not afford this payment right now and I am disputing it immediately after the payment was taken,
Can anyone please help ?
Sincerely,
Diarmaid
-
Hi Diarmaid –
Looking at the account you’ve used here I can’t see any purchases or upgrades. Do you know which site you were billed for?
-
Hello,
Apologies for the delay in replying, I was constantly checking my main inbox, but the notification was sent to my social inbox which I don’t normally check.
The site I was billed for was for WordPress.com
I am looking at the receipt and it is broken down into three increments
1 – Domain registration (dhughesmusic.com)
2 – Domain Mapping (dhughesmusic.com)
3 – WordPress.com Premium (dhughesmusic.com)Regards,
Diarmaid
-
These are all under a different WordPress.com account, not the one you’re currently logged in as.
You’ll be able to refund them at https://wordpress.com/me/purchases but you’ll need to log in under the correct account first.
If you don’t recall the password, we have a few options for you at https://wordpress.com/support/account-recovery/
-
-
I have since contacted your support via chat as when I attempted to cancel and claim the refund, there was an issue with your site, the customer service agent confirmed this, and asked me to check with paypal, and to email back once everything was cleared up.
I have sent an email from both accounts to your support, initially the customer service agent only asked to send an email from the account associated with the payment, however, I have now sent from both, please can you help with this ?
-
I have since contacted your support via chat as when I attempted to cancel and claim the refund, there was an issue with your site, the customer service agent confirmed this, and asked me to check with paypal, and to email back once everything was cleared up.
I have sent an email from both accounts to your support, initially the customer service agent only asked to send an email from the account associated with the payment, however, I have now sent from both, please can you help with this ?
-
-
- The topic ‘Automatic renewal’ is closed to new replies.
WordPress.com Forums 