Back End of Site Giving an 500 Error
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My site is giving me an error that says HTTP ERROR 500 when I try to login at https://shippingacrosstheglobe.com/wp-admin/ and sometimes doesn’t work for some people trying to see the front end of the site.
Can you please help? I need my site up and running.
Site: https://shippingacrosstheglobe.com.
WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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