Back end server issue – cannot edit site

  • Unknown's avatar
    jcallaghan3128 · Member ·

    I keep trying to edit the backend of our home page on your pages section in the CRM and I keep getting the same error message when I click the update button. First, it takes forever to load, then a white screen with error message ‘This site can’t be reached; url took too long to respond’. Sometimes it just keeps loading for 10+ minutes and nothing.

    I have tried this across multiple wifi networks and devices now so I know it is an issue on your side. Can you please assist me in getting this sorted ASAP?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    What is the address of the site you are referring to?

    Please note that these forums provide support for WordPress.com hosted sites. If your site is using the open-source WordPress.org software, we won’t be able to provide direct assistance because we do not have direct access to any site hosted outside of WordPress.com. You’ll want to seek assistance in the dotorg forums:

    https://wordpress.org/support/forums/

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