Back-up?

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  carlajustsuperbcouk · Member · Jul 20, 2021 at 2:00 pm

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  Are you able to help with a back-up of our website from last Tuesday? Have tried everything but been unsuccessful so far. :-(

  Site: (email visible only to moderators and staff)/.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-mckluskey · Staff · Jul 21, 2021 at 8:01 am

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  Hi there!

  I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

  For backups on self-hosted sites, like yours, we can recommend Jetpack paid plans:

  https://cloud.jetpack.com/pricing.